Professional Services · medium ·
Support roles are stranded by the professional services coordination vacuum
Leading professional services firms are aggressively expanding their AI agent workforces, with some setting ambitious goals for 1:1 human-agent parity. This trend, supported by strategic investments in dedicated AI agent capabilities and infrastructure like Agent Native Clouds, is leading to significant workforce restructuring, particularly in non-client-facing support roles.
Part of the Professional Services Opportunity Outlook, Korim's monthly analysis of emerging opportunities in this sector.